Contact Center
We provide our customers with support for all technical and administrative issues by combining multiple access methods into a single entry point.
The Contact Center is led by a team of highly qualified professionals that welcome you in six different languages (English, Italian, French, German, Spanish and Arabic), 24 hours a day, 7 days a week.
Contact us for any questions regarding fault handling (trouble ticket management and escalation execution), post-sale inquiries, technical assistance, site access and remote support, billing, credits for SLA violation, contact points and general information.
TI Sparkle Contact Center (24 / 7)
International number: +39 06 321000
Fax: +39 06 321001
Email:
Self-Care:
eCRM (customer service portal)
Prior to contacting Customer Service, please have the following information available: Service ID, International Circuit Designation or Commercial Code