TI Sparkle receives three Best in Class awards in the Large Global Wholesale Service Provider category from ATLANTIC-ACM: Sales Representatives, Provisioning and Customer Service
Global Wholesale Service Provider study based on over 1,500 carrier ratings awards TI Sparkle’s Sales team professionalism and technical expertise, Provisioning, and TI Sparkle's Customer Service team technical expertise and responsiveness testifying Sparkle strong focus on customer experience and reliability
Telecom Italia Sparkle received three awards from industry research and analysis firm Atlantic-ACM. The award ceremony took place yesterday at PTC, the Pacific Telecommunications Council.
TI Sparkle won in three categories: first in Service Provisioning and in Customer Service which rates Technical Expertise and Knowledge, as well as Responsiveness of front-end teams. Sparkle has also been confirmed leader in the Sales Reps category which rates sales teams in terms of Professionalism, Integrity, Technical Expertise as well as Proactive and Consultative Selling.
The ATLANTIC-ACM Global Wholesale Report Card is an independent, market-wide customer survey study of leading global wholesale providers. Nearly 400 respondents supplied more than 1,500 individual carrier ratings, grading global wholesale service providers in categories that include brand, sales representatives, provisioning, network performance, billing, customer service and numerous quality and price competitiveness categories for voice and data services.
Rated operators were segmented into Large, and Midsized and Under categories. In addition to TI Sparkle, the Large Service Provider segment included AT&T, Verizon, Orange, Deutsche Telekom, BT, Telefonica and Vodafone.
“We are very happy of these awards - states Elisabetta Ripa, Telecom Italia Sparkle Chief Executive Officer – as one of our major efforts is to improve our customer’s overall perception of the care we provide in the entire sales process, from pre to post sales activities. The three categories in which we have scored better that the industry average show that we have succeeded in our goal to foster our focus on customer experience and reliability, and they are a strong incentive for all of us to continue to pursue even higher standards of dedication to all our customers”.
"Telecom Italia Sparkle's year-over-year wins for Sales Representatives reflects their continued focus on providing their customers with an exemplary sales experience," said ATLANTIC-ACM President Fedor Smith. "According to global wholesale buyers, Sparkle beats customers' expectations for on-time service delivery and customer service."
About ATLANTIC-ACM
Boston-based ATLANTIC-ACM is a leading provider of strategic research and consulting services serving the telecommunications and information industries. In addition to producing the industry's principal benchmarking, sizing and opportunity studies, the company assists clients in evaluating telecommunications opportunities for successful investment, market entry and long-term planning. For more information, visit ATLANTIC-ACM's website at www.atlantic-acm.com
About 2014 Global Wholesale Report Card
ATLANTIC-ACM's Global Wholesale Carrier Report Card is an industry-wide, survey-based study that enables global wholesale customers to provide feedback on multiple carriers, with a focus on global wholesale operations and products. The report features wholesale customers' ratings that analyze carrier performance on an operational and product basis.