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Barrier Antifraud Services
Value proposition

The Sparkle Barrier Anti-Fraud Management Service is a service designed to assist customers in reducing the growing economic risk, as well as the risk to a carrier’s reputation derived from fraud propagated either on one’s own network, or one’s supplier’s network which negatively impacts your business and your customers.

Description

The Barrier solution consists of 4 components:
  • Blocking: automatically programmed to engage when defined thresholds of interest defined by the customer are exceeded
  • Alerting: emailed alarms sent to the customer as soon as any of the traffic parameters under review exceed the predefined thresholds
  • Reporting: in-depth daily/weekly reporting of metrics under investigation
  • Advising: Ongoing, advanced consultative services
The service offers capabilities for analyzing both originating numbers, as well as called numbers, for a comprehensive view of possible fraud sources.

Product features

Two types of Managed Services are available:

Managed Service Option
  • This service option enables Sparkle customers to drive the use of the technical tools, while leaving the main operations management functions to Sparkle:
    • Automatic blocking rules are configured based on Customer input
    • Alerting rules are configured based on customer criteria

  • Moreover the Managed Service Option includes:
    • Initial guidance provided by Sparkle fraud specialists in order to define the suitable rules based on customer needs
    • Remote training session

Premium Option

Provides a complete fraud management service whereby Sparkle fraud specialists study customer traffic behavior and coordinate with customers on the following activities:
  • Detection analysis: identifying the more frequently risky destinations and unusual peaks of traffic
  • CLI analysis: starting with a macro level view and drilling down to the A-numbers KPI
  • B-number analysis: verifying whether the customer traffic includes numbers considered suspicious by external sources
  • “Roaming” analysis: traffic KPIs are filtered to check for anomalous behavior of the CLIs with country codes that differ from native

Country operator traffic
  • Advising Service: Analysis of alarms sent by the system in order to ascertain the validity of the indicated anomalous/fraudulent traffic
  • Blocking operations: from the portal (“manual” interventions) based on input of the Customer and on the alarms
  • Extensive and specialized reporting: on recurring basis
  • Periodic Service Assurance conference calls: to review/confirm ongoing, relevant parameters and service satisfaction


Advantages

The Barrier Anti-fraud service capitalizes Sparkle’s wholesale know-how, combining a wide variety of competencies on many types of fraud, allowing for comparisons to be made between the traffic behaviors of a vast range of different operators.



Why SPARKLE

With a long-standing experience in the realm of fraud management, Sparkle provides a comprehensive, expert-driven highly-effective service at a reasonably low cost.