Corporate Platform


liveConnect

Value proposition

liveConnect responds to an increasing market demand. As Social Media have changed consumers’ behaviors and expectations, enterprises have to be always online and ready to respond to customers’ queries at once in order to maintain their loyalty.  

Description

The Solution is a “ready to use” platform providing uncountable features to enterprises that are looking to improve communication with the own customers, web visitors, suppliers and employees working on field. liveConnect combines two different communication channels, web and App. The website widget allows end users to start a conversation, whether a Video Call,  an On-Net Call, a Conference Call, Toll Free Number or an Instant message,  while the mobile App -  which is very easy to integrate within the customers’ own environment - guarantees a high quality messaging using all of the same features available through the website. 

Product features

liveConnect is a communication solution for enterprises that can be fully tailored based on customers’ end users’ needs.
•    Instant messaging and calling
•    User reports available through a dedicated liveConnect portal
•    24H Customer care and support via Sparkle’s NOC Center
•    High standard SLA 
•    99.999% service availability

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Soluzioni internazionali per le aziende in Italia

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