Customers can quickly and easily develop peering arrangements with any member of the IXP without having to implement and manage a proprietary international infrastructure, negotiate with the IXPs hosting entity, arrange internal cabling, or configure the interconnection. Customers retain full control of their negotiations with peering partners. IP routing is supported by MPLS thus enabling efficient traffic engineering and differentiated classes of service. Comprehensive Service Level Agreement guarantees availability, packet delivery and latency. Customer Care Web-based tool, 24/7 Contact Centre for customer support in four different languages, backbone management performed by NOCs located in Europe and Latin America.