Gruppo TIM
Gruppo TIM

Self-Care


Self-Care is an online tool (eCRM) that lets you manage and monitor your services, including:

Account Profile

View your personal and company-specific information including service requests, orders, billing and assets

Voice Services Trouble Tickets

To submit your Trouble Ticket please refer to our Contact Center. Click here to access Contact Center

Ip/Data Services Order Status

Track the status of all sale orders

Ip/Data Services Planned Engineering Works

Notify and review your Customer Planned Engineering Works to schedule a planned outage

Ip/Data Services Asset Status

View the status of your products through their entire life cycle

Ip/Data Services Invoice

View your invoice details online, including billing status and history, and resolve billing disputes over Web in real time

My Customer Requests

To submit your request please refer to our Contact Center and our Billing Department. Click here to access Contact Center

Ip/Data Services Quality Report

View your Service Quality Measurement Reports

Ip/Data Services Trouble Ticket

To submit your Trouble Ticket please refer to our Contact Center. Click here to access Contact Center