View your personal and company-specific information including service requests, orders, billing and assets
Self-Care
Self-Care is an online tool (eCRM) that lets you manage and monitor your services, including:
Account Profile
Voice Services Trouble Tickets
To submit your Trouble Ticket please refer to our Contact Center. Click here to access Contact Center
Ip/Data Services Order Status
Track the status of all sale orders
Ip/Data Services Planned Engineering Works
Notify and review your Customer Planned Engineering Works to schedule a planned outage
Ip/Data Services Asset Status
View the status of your products through their entire life cycle
Ip/Data Services Invoice
View your invoice details online, including billing status and history, and resolve billing disputes over Web in real time
My Customer Requests
To submit your request please refer to our Contact Center and our Billing Department. Click here to access Contact Center
Ip/Data Services Quality Report
View your Service Quality Measurement Reports
Ip/Data Services Trouble Ticket
To submit your Trouble Ticket please refer to our Contact Center. Click here to access Contact Center
Contact Center
Contact us for any questions regarding fault handling post-sale inquiries, technical assistance, site access and remote support, billing, credits for SLA violation, contact points and general information
Info Requests
Send us your questions, comments and suggestions and help us provide you with even better service