Customer support

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We provide our customers with support for technical and administrative issues by combining multiple access methods into a single-entry point.

Customer Community Portal

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Sparkle Customer Community Portal is the online tool to monitor and manage your asset, including:

Account Profile

View your profile and company information

Trouble Tickets

​Submit and view trouble tickets for your active services

PLANNED NERTWORK EVENTS

Review Planned Engineering Works notification which may impact your services for maintenance purposes

ORDERS STATUS

Track the status of all the placed orders

ASSETS STATUS

View the status of your services through their entire life cycle

SERVICES INVOICES

View your invoice details online, including billing status and history

QUALITY AND TRAFFIC REPORT

View your Service Quality Statistics Reports

BUSINESS APPLICATIONS

Access to Business Applications related to your services (e.g. Sparkle SD-WAN Orchestrators) to monitor and/or manage your network

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Contact Center

International number: +39 06 321000

Email:SparkleContactCenter@tisparkle.com

The Contact Center is led by a team of highly qualified professionals that welcome you in four different languages (English, Italian, French and Spanish), 24 hours a day, 7 days a week.

Contact us for any questions regarding fault handling (trouble ticket management and escalation execution), post-sale inquiries, technical assistance, site access and remote support, billing, credits for SLA violation, contact points and general information.

Prior to contacting Customer Service, please have the following information available: Service ID, International Circuit Designation or Commercial Code.