View your profile and company information
Customer support
We provide our customers with support for technical and administrative issues by combining multiple access methods into a single-entry point.
Customer Community Portal

Sparkle Customer Community Portal is the online tool to monitor and manage your asset, including:
Contact Center
International number: +39 06 321000
The Contact Center is led by a team of highly qualified professionals that welcome you in four different languages (English, Italian, French and Spanish), 24 hours a day, 7 days a week.
Contact us for any questions regarding fault handling (trouble ticket management and escalation execution), post-sale inquiries, technical assistance, site access and remote support, billing, credits for SLA violation, contact points and general information.
Prior to contacting Customer Service, please have the following information available: Service ID, International Circuit Designation or Commercial Code.