View your profile and company information
We provide our customers with support for technical and administrative issues by combining multiple access methods into a single-entry point.
Customer Community Portal
Sparkle Customer Community Portal is the online tool to monitor and manage your asset, including:
Submit and view trouble tickets for your active services
PLANNED NERTWORK EVENTS
Review Planned Engineering Works notification which may impact your services for maintenance purposes
Track the status of all the placed orders
View the status of your services through their entire life cycle
View your invoice details online, including billing status and history
QUALITY AND TRAFFIC REPORT
View your Service Quality Statistics Reports
Access to Business Applications related to your services (e.g. Sparkle SD-WAN Orchestrators) to monitor and/or manage your network
International number: +39 06 321000
The Contact Center is led by a team of highly qualified professionals that welcome you in four different languages (English, Italian, French and Spanish), 24 hours a day, 7 days a week.
Contact us for any questions regarding fault handling (trouble ticket management and escalation execution), post-sale inquiries, technical assistance, site access and remote support, billing, credits for SLA violation, contact points and general information.
Prior to contacting Customer Service, please have the following information available: Service ID, International Circuit Designation or Commercial Code.