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Quality, Health & Safety and Environment Policy   

Sparkle is a leading global service provider offering a full range of ICT solutions, global connectivity, services and capabilities designed to meet the fast changing needs of Enterprises, Internet Service Providers, OTTs, Media & Content Players, Application Service Providers as well as Fixed and Mobile Operators.

Sparkle’s mission and goals include Excellence in Quality of Services, Customer satisfaction, the Health & Safety of its employees, the protection of the environment, all coherently with the principles of sustainability and social responsibility of the Company.

To achieve these goals Sparkle has adopted a Quality, Health & Safety, and Environment Management System (QHSE Management System) compliant with UNI EN ISO 9001:2015, 14001:2015 and 45001:2018 and has developed an Information Security Management System (ISMS) within the context of the organization according to standard ISO/IEC 27001:2013 to guarantee protection of data and information related to clients. Sparkle has committed to support and develop them according to the following principles:

• Compliance with the applicable legislation regarding Health & Safety, environmental regulations and the ethical code principles of the TIM Group according with 231 Italian law, adoption of national and international best practices.
• Staff involvement and awareness through training and information for active and responsible participation in the implementation of the principles of the Policy and the achievement of objectives.
• Customer orientation, to understand their current and future needs, to meet their requirements in conjunction with the binding ones, and to exceed their expectations.
• Innovation, to be a market leader through a distinctive offer of products and services.
• Optimization of business processes and the “risk-based thinking” approach in order to achieve the expected results with the highest level of efficiency while taking into account risks and opportunities.
• Rational and sustainable use of natural resources, the limitation of emissions to air, the pollution prevention and the protection of ecosystems and biodiversity, the prevention of accidents and occupational illnesses through the propagation of a culture of safety, health and environmental protection in respect of employees and partners.
• Continuous improvement of the Management System, with the involvement of Top Management through the monitoring of specific indicators, the review of the objectives and the verification of the effectiveness of improvement actions.

Sparkle is committed to communicate, and understand its Policy to all stakeholders (Customers, Suppliers, Shareholders, Employees) and to review it periodically to ensure its relevance to the organization aims. The Policy is published on the corporate website (www.tisparkle.com) and on the internal Company intranet and it is available to anyone upon request.

Elisabetta Romano
Chief Executive Officer