Whistleblowing
The TIM Group and Sparkle Group strongly believe in the importance of fostering an open corporate culture based on ethics, transparency, and responsibility.
For this reason, TIM and the Sparkle Group companies provide internal channels for reporting information to the Supervisory Body or to the Whistleblowing Committee that refers to TIM Group personnel and/or third parties relating to violations of laws and regulations, of the Code of Ethics and Conduct of the TIM Group, of the Organizational Model 231, and of the system of rules and procedures in force within the TIM Group.
Dedicated channels are available for commercial complaints and disputes or requests related to personal interests.
Your active and responsible participation in reporting any non-compliant behavior enables the company to detect any irregularities and take timely corrective action, preventing any financial or reputational damage.
Who can report?
Anyone may submit a report: employees, former employees, job applicants, partners, customers, suppliers, consultants, associates and, more generally, anyone who has a legitimate interest in the business activities of the TIM Group.
You can also do this anonymously.
The report must be adequately substantiated, i.e. it must contain sufficient details to ascertain the facts reported (e.g. elements that make it possible to identify the people involved, the context, the place and time when the facts took place, and supporting documentation). How can you report?
Sparkle Group provides two different transmission methods depending on whether the report involves TI Sparkle S.p.A. or other TIM Group Companies, or TIS Greece S.A. specifically.
Please see related information by clicking the appropriate section below:
You can submit a report, also anonymously, via:
- The Whistleblowing Portal, which guarantees the confidentiality of the whistleblower's identity through the use of secure protocols and encryption tools. Once all the details have been entered, the Portal provides a Unique Identification Code that allows you to check the processing status and send and receive communications (also anonymously);
- voicemail at the freephone number 800664411;
- ordinary mail sent to the Supervisory Body of TIM or of the TIM Group company concerned, addressed to the registered office of the company concerned.
Remember that if you receive a report, in any form (written or verbal), you must send it promptly and in any case within 7 days of receipt, to the Supervisory Body concerned, through the above-mentioned channels, or via the TIM Audit Department, providing simultaneous notification to the whistleblower (if known) and ensuring absolute confidentiality.
How reports are handled
Reports are received by the Supervisory Body of TIM or of the TIM Group company concerned, which is supported by the TIM Audit Department for deepening investigations.
Within 7 days of receipt, you will obtain the acknowledgement of report receipt and within 3 months of such notice you will receive feedback on the action taken or intended to be taken on the report.
Guarantee of confidentiality and protection
Legislative Decree No. 24 of 10 March 2023 (transposition of the European Directive 2019/1937 on Whistleblowing) introduced a single set of rules for reporting channels and whistleblowers’ protections in the public and private sectors.
Absolute confidentiality is guaranteed to the whistleblower, facilitator and people involved in the report
No personal or professional retaliation for reporting is permitted or tolerated. If you believe that you have suffered retaliation as a result of a report, you can notify it to the National Anti-Corruption Authority (ANAC) via the IT platform, accessible from the institutional website.
All personal data processing is carried out in compliance with the personal data protection legislation.
Please consult the FAQ where you can find useful information.
To get more information, please check the Whistleblowing Procedure and the Privacy Notice.
Reports to the National Anti-Corruption Authority (ANAC) via external channels
If you have made an internal report and have not received acknowledgement of receipt and/or feedback on the action taken on the report, or if you have reasonable grounds to believe (on the basis of concrete circumstances and actually acquired information) that making an internal report would not be effectively followed up or could lead to retaliation, or that the breach may represent an imminent or obvious danger to the public interest, you may send a report to ANAC via the IT platform, accessible from the institutional website.
On the ANAC website, you can find the list of Voluntary Sector entities that provide support (information, assistance and advice free of charge on how to report and on protection from retaliation) to whistleblowers.
Finally, with regard to public reports, it is recalled that, pursuant to Article 15 of Legislative Decree 24/2023 - without prejudice to the rules on professional secrecy for journalists, with reference to the source of the news - the specific whistleblowing protections for the whistleblower provided by the Whistleblowing legislation apply only when at least one of the following conditions is met:
- The whistleblower has previously made an internal and external report or has directly made an external report, and no response has been given within the required timeframe;
- The whistleblower has reasonable grounds to believe that the violation may constitute an imminent or manifest danger to the public interest;
- The whistleblower has reasonable grounds to believe that the external report may entail the risk of retaliation or may not have an effective follow-up due to the specific circumstances of the specific case, such as those in which evidence may be hidden or destroyed or in which there is a well-founded fear that the person who received the report may be in collusion with the perpetrator of the violation or involved in the violation itself.
Download and consult the following documents:
You can submit a report, also anonymously, via:
- The Whistleblowing Portal for TIS Greece, which guarantees the confidentiality of the whistleblower's identity using secure protocols and encryption tools. Once all the details have been entered, the Portal provides a Unique Identification Code that allows you to check the processing status and send and receive communications (also anonymously);
- ordinary mail sent to the appointed R.P.P.A., at the registered office of TIS Greece, indicated below:
TI Sparkle Greece S.A
Mr. Kleanthis Pliatsikas as R.P.P.A.
Εrmou 39, 14452 Metamorphosis Athens - Greece
In this case, the whistleblower must place the report in a second sealed envelope and write "Whistleblowing Document" on it. Furthermore, if the whistleblower chooses to provide their name, address, or other contact information, this must be placed in a separate envelope labeled "contact information". This is necessary to ensure the confidentiality of the information and the whistleblower.
Remember that if you receive a report, in any form (written or verbal), you must send it promptly and in any case within 7 days of receipt, through the above-mentioned channels, providing simultaneous notification to the whistleblower (if known) and ensuring absolute confidentiality.
How reports are handled
Reports are received by the Whistleblowing Committee of the TI Sparkle Greece, which is supported by TIS Compliance Department for deepening investigations.
Within 7 days of receipt, you will obtain the acknowledgement of report receipt and within 3 months of such notice you will receive feedback on the action taken or intended to be taken on the report.
Guarantee of confidentiality and protection
Law No. 4990/2022 (transposition of the European Directive 2019/1937 on Whistleblowing) introduced a single set of rules for reporting channels and whistleblowers’ protections in the public and private sectors.
Absolute confidentiality is guaranteed to the whistleblower, facilitator, and people involved in the report.
No personal or professional retaliation for reporting is permitted or tolerated. If you believe that you have suffered retaliation as a result of a report, you can notify it to the National Transparency Authority (NTA) via the IT platform, accessible from the institutional website: National Transparency Authority.
All personal data processing is carried out in compliance with the personal data protection legislation.
To get more information, please check the TIS Greece Whistleblowing Procedure and the Privacy Notice linked below.
Reports to the National Transparency Authority (NTA) via external channels
If you have made an internal report and have not received acknowledgement of receipt and/or feedback on the action taken on the report, or if you have reasonable grounds to believe (on the basis of concrete circumstances and actually acquired information) that making an internal report would not be effectively followed up or could lead to retaliation, or that the breach may represent an imminent or obvious danger to the public interest, you may send a report to NTA via the IT Platform, accessible from the institutional website.
Finally, with regard to public reports, it is recalled that, pursuant to Article 13 of Law 4990/2022 - without prejudice to the rules on professional secrecy for journalists, with reference to the source of the news - the specific whistleblowing protections for the whistleblower provided by the Whistleblowing legislation apply only when at least one of the following conditions is met:
- No appropriate action was taken: The person first reported internally and/or externally to the NTA (National Transparency Authority), but no appropriate action was taken, or no feedback was provided within the statutory.
- Imminent or manifest danger: The person has reasonable grounds to believe that the breach may constitute an imminent or manifest danger to the public interest.
- Risk of retaliation or low prospect of resolution: In the case of external reporting to the NTA, there is a high risk of retaliation or a low prospect of the breach being effectively addressed due to the specific circumstances of the case (such as evidence being concealed or destroyed).
Download and consult the following documents: