Sparkle Greece

Quality, Health & Safety and Environment Policy

Sparkle is a leading global telecommunication service provider, offering a complete range of IP, Data, Cloud, Data Center, Mobile and Voice solutions designed to meet the ever changing needs of Fixed and Mobile Operators, Internet Services Providers, OTTs, Media & Content Players, Application Service Providers and Corporate Customers.

Sparkle’s mission and goals include Excellence in Quality of Services, Customer satisfaction, the protection of information and, environment, all coherently with the principles of sustainability and social responsibility of the Company.

To achieve these goals Sparkle has adopted a Quality, information Security, and Environment Management System compliant with ISO 9001:2015,  ISO 27001:2013  and  ISO 14001:2015 standards and has committed to support and develop it according to the following principles:

• Compliance with the applicable legislation regarding, environmental regulations and the ethical code principles of TIM Group, adoption of national and international best practices.
• Staff involvement and awareness through training and information for active and responsible participation in the implementation of the principles of the Policy and the achievement of objectives.
• Customer orientation, to understand their current and future needs, to meet their requirements in conjunction with the binding ones, and to exceed their expectations.
• Innovation, to be a market leader through a distinctive offer of products and services and to meet the current and future trends in Information Security
• Optimization of business processes and the “risk-based thinking” approach in order to achieve the expected results with the highest level of efficiency while taking into account risks and opportunities.
• Confidentiality, Integrity and Availability of information held by the Company
• Rational and sustainable use of natural resources, the limitation of emissions to air,  the pollution prevention and the protection of ecosystems and biodiversity, through environmental protection in respect of employees and partners.
• Continuous improvement of the Management System, with the involvement of Top Management through the monitoring of specific indicators, the review of the objectives and the verification of the effectiveness of improvement actions.

Sparkle is committed to communicate, and understand its Policy to all stakeholders (Customers, Suppliers, Shareholders, Employees) and to review it periodically to ensure its relevance to the organization aims.